![]() ![]() If the app is an available app, the notification can be dismissed. ![]() We do present a notification to retry so the user can accept instead of cancel. This error message is returned this for only DA scenarios. For example, the user canceled the original install, waited, and then clicked the notification to try again. This could happen if there was a large time difference between download and install. The download of the APK succeeded, but before the user installed the app the file was removed from the device. The app installation was canceled because the installation (APK) file was deleted after download, but before installation. However, if the app is required, it cannot be dismissed. Intune returns this error for both DA and KNOX devices and although there may be a notification that users can click to retry, if there is an issue with the APK, it will never continue to fail. For example, if the app requires API version 21+ and the device currently has API version 19. Another possible cause of this error is when a device does not support the app. A possible cause can be when Google Play Protect blocks the install of the app due to security concerns. This error may occur more commonly due to a bad APK file that cannot be installed onto the device. This error is returned when the APK download succeeded, but the app installation failed. No information was provided by Android during the failure. This error message is displayed when Intune cannot determine the root cause of the Android app installation error. For more information, see Android device administrator enrollment and Automatically enroll Android devices by using Samsung's Knox Mobile Enrollment. This section addresses common errors for both Device Administrator (DA) and Samsung Knox enrollment. Use the following reference to troubleshoot application errors and to get more information about specific app errors based on returned error codes. This article lists common app installation errors for Android, iOS, and other scenarios.
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